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Manager, Communications and Community Partnership

The Manager

  • oversees the organization’s communications and community partnerships, fundraising, and event coordination that support the vision, mission, and strategic plan including the annual operating plan,
  • is responsible for all event logistics,
  • manages needs of all stakeholders,
  • writes content, develops strategic, data-driven communications, increases, and maintains donors as well as marketing the Surrey Food Bank in accordance with the strategic plan,
  • supervises staff as assigned

Leadership and Management

  1. Ensures compliance to minimum standards in accordance with all government legislation, regulations, including Human Rights and guidelines pertinent to the organization’s role as an employer and non-profit agency.
  2. Assists in the creation and maintenance of budgets relating to events advertising and marketing.

Communications

  1. Leads the development and execution of internal and external communications strategies to ensure that the organization’s vision, mission, values, strategic and annual operating plans, and team and community engagement activities are consistently communicated, understood, and embedded.
  2. Oversees communications, from web presence to external relations, video production, and events, and media releases to create a stronger brand and enhance the reputation of the organization through various platforms such as Facebook, Twitter, Instagram, YouTube, and other social media accounts.
  3. Reviews communication across the organization to develop, maintain and communicate standards and processes for internal communications to ensure clarity, simplicity, style consistency, and brand alignment including communications measurement strategies.
  4. Coordinates marketing activities to ensure maximum branding impact, consistency, and return on investments.
  5. Cultivates and coordinates Meet the Bank tours for schools and other groups, along with events and food drives.
  6. Scans the environment and industry for emerging technologies, trends, and practices and makes recommendations and acts to improve the communication vehicles.

Fundraising and Community Partnerships

  1. Expands local revenue-generating and fundraising activities to support existing programs and expansion goals, i.e. legacy giving program, social media, etc.
  2. Develops partnerships, networks and establishes relationships with sponsors, donors, and community leaders.
  3. Speaks and attends applicable community events, ensuring a high profile for the organization at local and provincial levels.   Communicates program activities and results highlights successes and promotion of the vision and mission of the organization.
  4. Research the sources and identify potential donors – through media, presentations, community events, local businesses, food industry, existing donors, friends, neighbours, and veterans
  5. Cultivation of new, existing, and former donors by visitations, follow-up calls, sending newsletters, media coverage, inform of events, offer tours, and highlights the different programs within Surrey Food Bank.
  6. Educates, informs, markets, and builds awareness through presentations, advertising, media, Radio programs, community events, open houses, posters, Board of Trade, Rotary and Lions Clubs, social media, businesses, board members, unions, and existing donors.
  7. Solicits donations in accordance with fundraising model and through “ASK” events and opportunities through newsletters, websites, local sports celebrities, Breakfast with the Bank Table Captains, Board of Trade, food drives, local businesses, food industry, veteran legions, and radio/television programs
  8. Recognizes and thanks donors by follow-up telephone calls, recognition in newspapers and newsletter, the organization’s website, and handwritten card/letter in a prompt and timely manner. Acknowledges regular and large donors with, plaques, certificates, or prints.
  9. Establishes and maintains relationships by informal visits, regular updates, invites to events, newsletters, providing volunteering opportunities and tours.
  10. Maintains the donor database and tracks budget targets.
  11. Maintains the Surrey Food Bank’s annual fundraising calendar of events.
  12. In consultation with the Coordinator, Volunteer Services, coordinates and implements a special events volunteer team that assists with third party and community activities.

Social Media

  1. Generate, edit, publish and share content (original text, images, video, or HTML) that builds meaningful connections.
  2. Moderate all user-generated content on social media platforms.
  3. Ensures that all platforms are unified in look i.e. logo, colours, etc.

Specific Requirements

  • Bachelor’s degree in communications, journalism, or business with five years’ recent related experience or an equivalent combination of education and communications and fund-raising experience.
  • Fluency in English both written and oral is required.
  • Demonstrated proficiency using web-based technologies, social media, and other online applications, i.e. Facebook, LinkedIn, Canva, InDesign, and Adobe software.
  • Demonstrated proficiency with Microsoft Office and related computer programs.
  • Demonstrated knowledge of communications, marketing, and fund-raising management.
  • Demonstrated superior writing, editing, and verbal skills.
  • Demonstrated knowledge of how the media works and ability to develop networks/contacts.
  • Demonstrated ability to communicate effectively and excellent time management, analytical, and organization skills.
  • Demonstrated excellent attention to detail with the ability to follow through on assigned areas of responsibility.
  • Demonstrated ability to create and deliver live presentations in the community.
  • Demonstrated knowledge of management and leadership principles, including the ability to supervise staff.
  • Demonstrated ability to maintain confidentiality, exercise good judgment, and act with discretion.
  • Demonstrated ability to understand and apply relevant legislation, including Human Rights and government regulations.
  • Demonstrated ability to work effectively in collaboration with diverse groups of people.
  • Demonstrated integrity, positive attitude, mission-driven, action-oriented, and self-directed with a keen sense of self-mastery.
  • Valid class 5 driver’s licence and clear driver’s record. Vehicle is required as frequent outside meetings, community events, and presentations.
  • Ability to work varied work hours and days.
  • Physical ability to perform the duties of the job.

Other Requirements

  • Complete the criminal record process, including the vulnerable sector search, and remain compliant.

Annual Salary: $55,000 – $62,000
Competitive benefit package.

If you are keen to work in a fun, close-knit and energetic environment, please send your resume and cover letter to hr@surreyfoodbank.org.